If you still need help, please get in touch with us using the in app-feedback button or email us here. This will reduce the chances of experiencing a bug in either the firmware or the app which may have been fixed by an update.
We always advise making sure that your camera is running on the latest firmware and on the latest version of the app. You'll then need to delete the camera from the app and re add it. If they are the same number, please make your RTSP port 10 less than your HTTP port. You can check your camera's HTTP ports and RTSP ports on your camera's web interface.
HTTP and RTSP ports should not be assigned to the same number. HTTP and RTSP ports:Īnother reason why external access may not be connecting is if your camera has both HTTP and RTSP ports. If the external IP address given by is different to the one assigned in the app, please change the external IP address assigned in the app to match that given. Please check it against the the one stated on. Step 9: Install PC Client and Mobile App. You can find this under Manage Camera > Network. Finish confirmation, double click the camera IP address in the search tool. This is nothing to worry about and can be easily fixed.įirstly, go into the OWLR app and note down the external IP and port number for your camera. If you were previously able to connect to your camera externally, but can no longer do so, your Internet Service Provider may have changed your external IP address or it may have expired. We have information on how to set up UPnP here and on how to set up Port Forwarding here.Įxternal access has stopped working for me: If you have never been able to access your camera remotely, please check that you have UPnP and Port forwarding setup. There are several reasons why you may not be able to connect to your camera externally.
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